As technology has advanced, the resident experience in multi-family communities has simultaneously become more convenient, healthier and more efficient. Technological conveniences and interactive parcel and delivery rooms, as well as HoT or Home of Things – among other technological breakthroughs – herald greater comfort and satisfaction for apartment and condominium occupants in 2023 and beyond.
The ultimate goal of this revolution is to “create a personalized experience that attracts and retains quality tenants, especially when we consider younger tenants who may be getting married and starting families,” says Loren Nelson, vice president, national leader for multifamily housing with NELSON Worldwide.
“The highest paid residents will not live or stay in communities without expected amenities and are willing to pay for it. Specifically, things like smart home and access control systems tailored for multi-family homes like IOTA that can customize and learn from individual preferences, parcel locker systems that can include cold rooms like Luxer One that give tenants 24/7 access to their supplies, and chargers for electric vehicles with no downtime like with Xeal Energy.
“These things are key to attracting and retaining better-paying tenants.”
Developing post office
Once upon a time, post offices were hidden from the residents. They will be replaced by advanced parcel and postal delivery rooms, giving building residents 24-hour access to their parcels, dry cleaners and chilled groceries.
Meanwhile, EV charging stations that were once a luxury are now seen by developers as a necessity to attract and retain sustainable-minded residents. EV chargers also help owners and developers generate higher net operating income from their parking lots.
To make EV charging as effortless as possible, many owners have started adopting Xeal Energy technology, which reduces downtime.
Improved access systems now allow apartment building residents to verify cleaning or delivery services simply by accessing authentication or by using temporary visitor passcodes. These technologies can also make property management more efficient by helping managers assess recreational space usage and monitor security, while encouraging resident retention and helping to maintain lean and efficient staffing models.
The multi-family experience offers ever-greater connectivity and continuity that ties all aspects of life together, says John Badman, director of global architecture, planning and design firm CallisonRTKL Around the home are embedded sensors, software, processing capability and other technology that connect and exchange data with other devices and systems via the Internet or other communication networks.”
For example, he said, your fridge could communicate with your phone, which connects to your favorite supermarket. “This feeds into your health stats and connects to your watch, which is connected to your VR personal trainer,” says Badman.
“Home light bulb sensors track your transportation and measure your carbon footprint. It sounds scary, but the HoT can offer hyper-personalization and insights into your health, well-being and environmental impact. Digital devices are brought together to achieve a more efficient, positive and futuristic lifestyle. If it gets too much, you can turn off the monitoring at any time!”
Technology is also playing an increasingly important role in architecture, engineering and housing construction. For example, construction companies are improving safety and productivity with innovations like Water Hero, which delivers real-time water usage data to a smartphone’s web interface.
“The user will receive an alert if a leak is detected and the water will shut off immediately,” says Andrew D’Amico, founding president and CEO of New York City-based boutique construction management firm Urban Atelier Group, which Water Hero has integrated into one of his housing developments in New York City.
“Water Hero also warns users when it detects high or low temperatures. It works like a security system, allowing users to turn off the water remotely while tracking historical water usage. Typically, this technology has been dominant in the single-family housing market, but we are seeing further innovation and interest in the high-rise and multi-family housing space.”